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| 21CN Packet loss on several GI-B RASs - Closed |
10 May 2012 09:14:08 |
Details 02 May 2012 14:59:33 |
Packet loss between 5pm and 9pm on several GI-B RASs. Affected:
RED3-GI-B RED4-GI-B RED5-GI-B RED6-GI-B RED7-GI-B RED8-GI-B |
Update
02 May 2012 15:35:57
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BT are investigating and will attempt to fix the issue today / overnight. Will check for an update tomorrow.
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Update
03 May 2012 09:42:00
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BT had seen an issue but by the time they were investigating it the issue cleared. They will continue to investigate and chase this up.
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Update
04 May 2012 10:15:53
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Looks like packet loss is cleared, chasing BT for an update.
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Update
04 May 2012 10:27:01
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Traffic was moved to a different interface whilst BT was testing for the fault. Once testing was completed the traffic was moved back to this interface.
We did not see any loss last night, but since there is no overall resolution as of yet, we will need to keep an eye on the RASs.
We will check again Monday, If you do have problems on one of these RASs please do email support@aa.net.uk.
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Update
10 May 2012 09:14:48
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Looks like the issue is resolved, if you notice any problems please send us an email to support@aa.net.uk.
Thank you.
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| Started |
02 May 2012 14:58:16 by AAISP Staff |
| Closed: |
10 May 2012 09:14:08 |
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