22 Jan 2013 09:00:00
BE lines down - Completed
Details
22 Jan 2013 00:46:06

Our wholesale links to BE appear to have failed. We are reporting to them - updates to follow.

Update
22 Jan 2013 01:11:29

At present it looks like it was planned engineering work in Telehouse North that affects our links to BE, and somehow we were not informed properly.

We should always receive notifications of anything planned, so we will investigate this to work out what went wrong.

Resolution

Lines did come back after a few hours.

This was planned work by BE, but some how we missed the email with the notification that they sent us. We have updated our processes as a result and these should not be missed in the future. We do apologise for the lack of notice.

Started 22 Jan 2013 00:44:42
Closed 22 Jan 2013 09:00:00