26 Oct 2010 20:57:35
We are seeing problems with equipment located in our HEX datacentre, most likely power related.
This will be affecting A&A webspace, customer L2TP connections, beta tester data SIM connections and some customer equipment which is hosted there.
We have been in contact with the data centre staff, who are investigating it.
26 Oct 2010 21:32:34
The problem doesn't look like power, the core routers we have there appear to be rebooting.
Power cycling has restored the service to one of the routers, so access to servers hosted there is working again now. However the second router remains offline and is still causing problems with data SIM testers.
We are working to resolve that problem too.
26 Oct 2010 21:33:04
The main issues have been resolved now - it does not look like power, but trying to find why two separate routers developed problems at the same time in HEX. Data SIMs will be affected still.
26 Oct 2010 22:09:33
We have re-routed the data SIMs and set up backup for future use anyway.
Both routers working now.
|Started||26 Oct 2010 20:38:00|
|Closed||26 Oct 2010 23:06:25|
26 Oct 2010 23:06:25
Outage in RedBus HEX - Closed