We have had a few snags with recordings and voicemails over the last couple of days as reported. Mostly in delayed sending of recordings, but in some cases calls affected or recordings not sent at all.

We can't reproduce this on the test system, and it looks to be related to load in some way.

We have a few changes to deploy this evening, which may mean some calls in progress being cleared. The first of the changes to be made is to find why we seem to be unable to load a new version without killing the call recordings in progress, as that is something that used to work! Once that is fixed things should not be disruptive.

Sorry for the inconvenience, but I am sure everyone appreciates we need the system working flawlessly.

We have managed to fix the graceful restart issue, allowing fixed to be applied without killing calls. We have also manged to find a major cause of the delays and problems we have had.

Apologies for a couple of calls aborted later in the evening.