Details
30 Mar 2011 17:54:24 |
All lines on 100% 20CN-REGION-READING and 100% 21CN-REGION-SL dropped at 2011-03-30 17:35:17
We have advised BT
This is likely to have affected multiple internet providers using BT |
Update
30 Mar 2011 17:59:58
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Two of our ethernet services are down as well, we can only assume routed via the same place. Investigating.
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Update
30 Mar 2011 18:13:18
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It is very rare for ethernet and broadband services to be affected by a common fault and suggests something major in the openreach back-haul network which serves both services.
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Update
30 Mar 2011 18:26:25
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Latest is "looks like a major fibre cut near Slough"
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Update
30 Mar 2011 19:39:47
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No more news yet
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Update
30 Mar 2011 20:26:06
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engineers on site and that the next update will be at 21:30, apparently
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Update
30 Mar 2011 21:59:45
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Fault still ongoing, and no confirmed reason for outage yet. Engineers are still on site and trying to find out exactly what the problem is.
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Update
30 Mar 2011 23:32:56
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The outage has been identifed by BT as an issue with a 21CN core router in Slough. Engineers are trying to restore connections. Earlier information appears to be incorrect - it is not a cable failure.
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Update
31 Mar 2011 02:36:18
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Further outages for a number of lines on Guildfor BRASs at 01:04
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Update
31 Mar 2011 02:58:48
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Latest is "There are technical and manageent bridge calls going on", "engneers are on-site at Slugh exchange", and "they had called out CISCO"...
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Update
31 Mar 2011 03:00:51
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Some broadband lines are coming back on now.
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Update
31 Mar 2011 03:03:30
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And off they go again... Well, something is clearly happening...
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Update
31 Mar 2011 03:09:18
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Not wishing to get your hopes up, but some lines tricking back on again...
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Update
31 Mar 2011 03:09:49
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And off they go... Arrrrg
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Update
31 Mar 2011 03:21:27
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Many lines back , and seem to be more stable now.
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Update
31 Mar 2011 03:29:56
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Broadband looks pretty good now. Still two Ethernet circuits down.
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Update
31 Mar 2011 03:31:40
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Looking in more detail, still quite a few of the BRASes are not back yet, but those that are seem stable.
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Update
31 Mar 2011 03:46:06
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More lines coming back gradually.
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Update
31 Mar 2011 06:30:40
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Ethernet back briefly at 6am and off again (this is the 2 affected lines, all others have been fine).
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Update
31 Mar 2011 06:32:57
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Whle broadband lines have ben gradually coming on, some are still down. It could be that these are lines that need a router reboot, but we have not had confirmation from BT yet as to whether they think the fault is cleared or not. We suspect not quite.
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Update
31 Mar 2011 06:35:16
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Some broadband lines ent off and back on at 6am, and just now (06:33). BT have in fact now advised that they think the broadband side was fixed at 03:50.
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Update
31 Mar 2011 06:36:00
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Affected Ethernet lines back on now (06:35)
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Update
31 Mar 2011 06:37:56
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At this stage, we suggest that if you broadband is still down, try power cycling the router first, and if no luck contact support at 9am.
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Update
31 Mar 2011 18:26:32
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Closing the issue now as no longer service affecting since this morning. We'll post more details of what actually happened when we get them.
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| Broadband Users Affected |
11% |
| Started |
30 Mar 2011 17:35:17 by AAISP automated checking |
| Cause |
BT |
| Closed: |
31 Mar 2011 06:36:00 |
