Please see http://status.aa.net.uk/1750 for information regarding planned work that will affect web hosting on the evening of March 7th.

We will be performing a swap of the core network switches in our Maidenhead datacentre on the afternoon of Sunday 10th February.

The work is expected to take up to half an hour, during which there will be periods of time when service is affected.

The affected services will be:

Email, both incoming and outgoing
VoIP calls
Ethernet services terminated in Maidenhead
Web page hosting
Control panel and Billing system access
Customer hosted servers

General internet connectivity over DSL and Ethernet terminated in London will be unaffected by this work.

This staus page will be updated during the work.

This work will be done a little earlier than initially scheduled. The work will take place between 12:30pm and 2pm, but actual outage is only expected to be a couple of minutes.

One of our carriers that provide us connectivity in Maidenhead have planned (short notice) maintenance on parts of their network that provide us connectivity.

This will happen between midnight and 2pm.

We are not expecting this to impact customers, but is to be considered 'at-risk'.

We'll be rebooting one of our database servers shortly after 5pm today. This is to replace a faulty disk drive. 

There will be a period of a few minutes where some usage/logs won't be viewable from our control pages.

This is happening now, it should take about 10 minutes.

The server has booted up ok.

Apologies for some minor distruption with IPv6 today in relation to services we run in the Maidenhead Data Centre. There have been a few minutes during today where routing has not been quite right for IPv6 for some of the services.

We have renumbered our office on to a separate /48 to improve native IPv6 routing. (A /48 is visible to more of the Internet).

Over the next few days or weeks we will be renumbering services in the data centre from 2001:8b0::/48 to 2001:8b0:1::/48 addresses. Thanks to a customer (Lawrence) for allowing us to change is allocation to free that up.

If you want to trust an IPv6 as being from A&A infrastructure you should be able to trust 2001:8b0::/47 as this includes the /48 was have in London and the /48 we have in Maidenhead and our offices.

At present there may be a handful of machines which are not technically A&A infrastructure within this space that will be renumbered this week as well. A&A infrastructure should have reverse DNS under aa.net.uk as well.

We aim to parallel run the old and new IPv6 during DNS changes so that there are no issues with any services. If anyone has any issues please contact support.

We are not planning any IPv4 changes.

Note, customers that have IPv6 on fibre from Maidenhead can now request a /48 if you need, routed via your existing /64 link.

Pulsant are carrying out work on transit in Maidenhead.

This work will affect all services we host in Maidenhead, such as email, web and VOIP.

The work is scheduled for between:

23:00 30/05/2012 and 04:00 31/05/2012

A 10 minute disruption to service is expected.

Email and web servers will have about 30 minutes of down time as we move the file server that they use.

During this time access to email and web pages will not be available.

Date: Thursday 29th
Starting time: 8pm
Reason: Moving to secondary file server to allow for software updates 

This work will be starting shortly.

Web and incoming email (pop3/imap) servers will be offline for about 30 minutes form now.

Our webserver is now back online.

Email services are back up now.

The move has been completed as planned, services were restored within about 11 minutes.

We have been informed by the Maidenhead datacentre that they have some planned work on their UPS systems.

They will be carrying out a replacement exercise on end-of-life capacitors in the UPS.

The unit will be taken off-line for the duration of the work however due to the configuration of the installation there will be no impact to the electrical supply or resilience to equipment 

The work will be carried out on Monday 16th January, starting at 21:00 and should last 5 hours.

This work is factory advised and forms part of their robust Planned and Preventative maintenance regime. 

We'll be moving some servers around between racks in the Maidenhead datacentre on 19th January. These servers are mainly related to email services, but we are not expecting customers to notice anyting whilst the moves take place.

The servers moving will be:

tertiary-mx.co.uk (the backup email relay)
A couple of the Spam checking servers (there are many, so one being down at a time won't cause a problem)
One of the outgoing SMTP servers (which is offline at the moment)

This work has been completed.

On Sunday morning we'll be moving over the storage server that the email and web services use. The work should take less than 30 minutes, but as the work is carried out access to email and web sites will be unavailable.

We aim to make this move as quickly as possible.

FTP & RSYNC access to our web server has been stopped. 

The work of moving over the storage servers will begin shortly. We anticipate this to take less than 30 minutes.

The Work is starting now, access to websites we host and email will be unavailable whilst this is carried out.

Web pages are now being served again.

Email is back up

FTP and rsync access to our web server is now running.

This work is almost complete, customers should be back on email and their web pages being served again.

We'll be moving a couple of servers between datacentres. Their IP addresses will not be changing, it's just a physical move.

The servers are:

A.Hopeless - One of our legacy email servers
-Access to receiving email during this time will not be possible.

Primary-dns.co.uk -  One of our internet facing DNS resolvers
We don't anticipate that service will be affected as the secondary DNS server will be available.

Customer Wiki
Access to wiki.aaisp.org.uk will be unavailable during this time

A couple of other internal use servers will be moved at the same time.

Start Time: 17:30
Duration: 1 hour 

This work is nearly complete - just waiting for various email services to start up.

We are again upgrading a router this evening - it should have little or not impact as the system should fall back to the secondary router. There is, as always, a risk.

These upgrades, when complete on both routers (not both done together!) will mean faster fallback in the event of a failure in future as we are upgrading to support VRRP3 with sub second timing.

Arrrg, why is this never simple.

Abandoned for now - maybe later.

All sorted

We will be upgrading one of the main routers this evening to latest release. Sorry for short notice. As usual this hsould have little or no impact on services.

Not playing the game quite - so may have a few seconds disruption...

Completed

Please be aware that testing of the redundant power ATS (Automatic Transfer Switch) equipment at the maidenhead datacentre bill be carried out on Thursday 10th March at 19:00 and conclude by 23:00 on the same day.

Whilst the work taking place is non-intrusive and power redundancy will still be available at all times, customers should treat this as an at risk period.

We are expecting to do some work on routers in Maidenhead. This should have minimal impact as we can work on one at a time.

Sorry for the very short notice.

We are actually doing another restart now.

We will be doing some work on the storage servers that are used by our  Web Server on Sunday. This will mean a couple of hours where FTP and RSYNC access will be disabled.

This work is currently being started. FTP and rsync access to our webserver will be unavalable for the next couple of hours.

This work has been completed. The webserver is now using new storage severs.

Please report any problems to support.

We are restarting one of the routers in Maidenhead this evening. It should be seamless in terms of routing though we have seen blips on IPv6 when doing this in the past so there is a risk of disruption for a few seconds.

Maindenhead handles ethernet customers, our offices, and access to many of our servers including VoIP for call set up and recorded calls.

We are just about to reboot a switch in our Maidenhead datacentre. This will affect a few hosted customer servers and some AAISP servers. It's expected to only mean a few minutes of downtime. Sorry for the short notice.